Managing Events

Publishing and Sharing Your Event

Events in Hi.Events start as a Draft by default. They are not visible to the public until you publish them. Publish your event To make your event live: 1. Go to your organizer dashboard 2. Look for the status indicator in the top bar — it shows either Draft or Live 3. Click it to switch from Draft → Live Once published: - Your event appears on your public organizer page - The direct event link becomes accessible to attendees - Tickets can be viewed and purchased Share your event You can share your event in two ways: 1. Direct event link — each event has its own URL. Use this when promoting a single event. Click Share Event in the top-right corner. 2. Organizer page — click Share Organizer Page in the top-right corner of the dashboard. This shares all your published events in one place. You can also click View Organizer Homepage to preview exactly what attendees will see before sharing. Unpublish your event To take your event offline: 1. Click the "Live - Click to Unpublish" indicator in the top bar 2. Your event switches back to Draft What happens when you unpublish: - Your event is no longer visible to new visitors - Ticket sales are paused - Existing ticket holders are not affected Tip: Keep your event in Draft while setting up tickets, pricing, and details. Publish when you're ready to start selling.

Event Settings Overview

The event settings page gives you control over every aspect of your event — from basic details to checkout behavior, SEO, and payment configuration. How to get there 1. Open your event from the Events list 2. In the left sidebar, click Event Settings (under Setup & Design) The settings page is organized into tabs along the left side. Here's what each one controls. Event Details Edit the core information you entered when creating the event: - Event Name — the public title attendees see - Event Category — optional grouping for your organizer page - Description — rich text description with formatting support - Start / End Date & Time — when the event runs - Currency — the currency used for ticket pricing - Timezone — ensures times display correctly for attendees Location Add a venue name and address. This appears on your public event page so attendees know where to go. You can also mark an event as Online if there's no physical venue. Checkout Control what happens when attendees purchase tickets: - Order Timeout — how long a ticket is reserved during checkout before it's released - Require Account — whether attendees must create an account to purchase - Confirmation Message — custom text shown after a successful order SEO Optimize how your event appears in search engines and social media previews: - SEO Title — overrides the default page title in search results - SEO Description — the short summary shown in search results - SEO Keywords — help search engines categorize your event Email & Templates Customize the automated emails attendees receive: - Order Confirmation — sent after a successful purchase - Attendee Ticket — the email containing the actual ticket You can edit the email body to match your branding and add event-specific details. Miscellaneous Additional event options: - Pre-checkout Message — information shown to attendees before they start checkout - Event Status Page — configure what attendees see if the event is paused or cancelled Waitlist Enable a waitlist so attendees can sign up when tickets are sold out. If tickets become available again, waitlisted attendees are notified automatically. Payment & Invoicing Connect a payment provider to accept payments for paid tickets: - Stripe — connect your Stripe account to process credit card payments - Invoice Settings — configure invoice details for attendees who need receipts Platform Fees Set fees that are added on top of ticket prices. You can choose whether fees are: - Absorbed — included in the ticket price (you pay them) - Passed on — added to the attendee's total at checkout Danger Zone Irreversible actions: - Delete Event — permanently removes the event and all associated data Warning: Deleting an event cannot be undone. Make sure you've exported any data you need before using this option.

Duplicating an Event

Running a similar event again? Instead of starting from scratch, duplicate an existing event and carry over its tickets, settings, questions, and more. How to duplicate an event 1. Go to the Events list 2. Find the event you want to duplicate 3. Click the three-dot menu (or look for the Duplicate option) 4. Select Duplicate Event What you can copy The duplication dialog lets you choose exactly what to bring over: - Products (tickets & add-ons) — all ticket types, prices, and settings - Questions — registration questions and their configuration - Event settings — checkout, SEO, email, payment, and all other settings - Promo codes — all discount codes and their rules - Capacity assignments — shared capacity groups - Check-in lists — check-in list configuration - Event cover image — the banner image - Ticket logo — custom ticket design logo - Webhooks — event-level webhook configurations - Affiliates — affiliate tracking setup Use Select All to copy everything, or pick individual items. What you must set Regardless of what you copy, you always need to provide: - New event title - New start date - New end date (optional) - New description (pre-filled from original, editable) What is not copied Orders, attendees, check-in data, and messages are never copied — the new event starts fresh with zero sales. The new event is always created as a Draft, so nothing goes live until you are ready. Tip: For recurring events (monthly meetups, annual conferences), duplicate the previous edition to save setup time. Just update the dates, description, and any changed ticket prices.

Event Location Settings

The location settings control where your event takes place — whether it is a physical venue or an online event. This information appears on your public event page. How to get there 1. Open your event 2. Go to Event Settings 3. Click the Location tab Physical venue For in-person events, fill in the venue details: - Venue Name — the name of the venue (e.g. "Convention Center Hall B") - Address Line 1 — street address - Address Line 2 — suite, floor, building (optional) - City - State / Region - ZIP / Postal Code - Country — searchable dropdown of all countries Maps link Hi.Events automatically generates a Google Maps link from your address. If you want to use a different maps URL (e.g. a specific pin, Apple Maps, or a custom directions page), enter it in the Custom Maps URL field. Online events Toggle Is Online Event to switch to virtual mode. The address fields are replaced with a rich text editor for connection details (Zoom link, meeting password, etc.). See the Online Events article for more detail on this. Switching between modes You can switch between physical and online at any time. Your previous address or connection details are preserved if you switch back. Tip: Include specific directions in the venue name or address fields — things like "Enter through the south gate" or "Parking available on Level 2" help attendees find you on the day.

SEO and Search Engine Visibility

Why SEO Matters for Your Event Search engine optimization (SEO) helps potential attendees discover your event through Google and other search engines. Hi.Events gives you control over how your event appears in search results, so you can attract more organic traffic without extra advertising spend. Setting Up SEO for Your Event 1. Open your event and go to Event Settings → SEO tab. 2. Fill in the following fields: - SEO Title — The title that appears in search engine results. Keep it under 60 characters for best display. If left blank, your event title is used. - SEO Description — A short summary shown below the title in search results. Aim for 150–160 characters. This is your chance to convince searchers to click through. - SEO Keywords — Comma-separated keywords relevant to your event. While modern search engines rely less on meta keywords, they can still help with some platforms. Organizer-Level SEO Your organizer page also has SEO settings. From the organizer dashboard, go to Settings → SEO tab. This controls how your organizer homepage appears in search results — useful if you run multiple events under one brand. Tips for Effective Event SEO - Be specific in your title. Instead of "Annual Conference," try "2025 Northeast Marketing Conference – Portland, OR." - Include location and date in your description when relevant — people often search for events by city or timeframe. - Use natural language in your description. Write for humans first, search engines second. - Keep it accurate. Your SEO description should match what attendees will find on your event page. How Search Engines Display Your Event When someone searches for terms related to your event, search engines may show: - Your SEO title as the clickable headline - Your SEO description as the snippet below - Your event page URL as the link If you don't set custom SEO fields, search engines will pull text automatically from your event page — which may not be the most compelling preview. Setting these fields gives you control over your event's first impression. Good to Know - Changes to SEO fields take effect immediately, but search engines may take days or weeks to re-index your page. - SEO settings apply to your public event page — the page attendees see when they visit your event link. - You can update SEO fields at any time without affecting ticket sales or event settings.