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Event Page & Checkout

The attendee experience — event pages, checkout flow, and self-service options.

By Dave Earley

• 4 articles

Checkout Settings

Checkout settings control what happens when an attendee purchases tickets — from how long their order is reserved to what information you collect. How to get there 1. Open your event 2. Go to Event Settings 3. Click the Checkout tab Order timeout Order Timeout (minutes) — how long a ticket is reserved while the attendee completes checkout. Default is 15 minutes. If they do not finish in time, the order expires and the tickets are released back to inventory. Set this lower for high-demand events to keep inventory moving, or higher if your checkout involves many questions. Attendee details collection Choose how attendee information is gathered: - Per ticket — collects name and email for every individual ticket. Use this when you need to know who each attendee is (e.g. for name badges, per-person check-in). - Per order — uses the buyer's information for all tickets in the order. Simpler checkout, fewer form fields. Good for group purchases where individual details are not needed. Pre-checkout message A rich text message shown to attendees before they start checkout. Use this for important information like: - Age restrictions or ID requirements - Refund policy reminders - COVID or health guidelines - Dress code or event rules Post-checkout message A rich text message shown on the order confirmation page after a successful purchase. Good for: - Thanking attendees - Sharing next steps ("Download the app", "Join our group") - Parking or logistics info Marketing opt-in Toggle Show marketing opt-in to add a consent checkbox at checkout. When enabled, attendees can choose whether to receive marketing communications from you. Their choice is recorded with a timestamp. Price display Under Miscellaneous settings, choose how prices appear: - Exclusive — show the base price, with taxes and fees listed separately at checkout - Inclusive — show the total price including all taxes and fees upfront Tip: If your checkout has many registration questions, increase the order timeout to give attendees enough time to complete the form without losing their reserved tickets.

Last updated on Mar 21, 2026

Attendee Self-Service

Attendees can manage their own tickets without contacting you — editing their details, resending ticket emails, and viewing their order information. Enabling self-service 1. Go to Event Settings 2. Click the Miscellaneous tab 3. Toggle Allow attendee self-edit on What attendees can do When self-service is enabled, attendees can access their ticket page and: - Edit their name and email — useful if the ticket was bought by someone else, or if they made a typo - Resend their ticket email — if they lost or cannot find the original - Resend order confirmation — get a fresh copy of the receipt - View order details — see what was purchased and the payment status - Download their invoice — if invoicing is enabled How attendees access self-service Each ticket email contains a unique link to the attendee's ticket page. This link uses a secure token — no account or login is required. The attendee simply clicks the link in their ticket email. What happens when details change If an attendee updates their email address, a new ticket is sent to the updated email. The old ticket link may also be updated with a new secure token for security. Tip: Enabling self-service reduces support requests significantly. Most "I need to change my name" or "resend my ticket" inquiries are handled automatically.

Last updated on Mar 21, 2026

Online Events

Hi.Events supports online events — webinars, virtual conferences, livestreams, or any event without a physical venue. Attendees receive connection details after purchasing a ticket. Marking an event as online 1. Go to Event Settings 2. Click the Location tab 3. Toggle Is Online Event on When enabled, the venue address fields are replaced with a connection details editor. Connection details The Online Event Connection Details field is a rich text editor where you add your meeting link, access instructions, and any other information attendees need to join. For example: - Zoom or Google Meet link - Password or access code - Instructions for joining ("Click the link 10 minutes before start") - Technical requirements ("Use Chrome for best experience") Who sees the connection details Connection details are only visible to attendees who have a completed, paid order. Attendees with orders that are still awaiting payment will not see the link. This protects your event from being accessed by people who have not paid. Switching between online and in-person You can switch between online and in-person at any time before the event. Switching to in-person replaces the connection details with venue address fields, and vice versa. Tip: Add your connection details before publishing, but you can also update them later — attendees will always see the latest version when they view their ticket.

Last updated on Mar 21, 2026

Customizing the Event Page

The Homepage Designer lets you customize how your event looks to attendees — from colors and images to the overall theme. How to get there 1. Open your event 2. Click Homepage Designer in the left sidebar (under Setup & Design) A live preview updates in real time as you make changes. Event cover image Upload a banner image displayed at the top of your event page. This is the first visual attendees see, so use something eye-catching that represents your event. Wide landscape images work best. Theme settings Accent Color — the primary highlight color used for buttons, links, and interactive elements. Pick something that matches your brand or event theme. Background Color — the page background color. Color Mode — choose between: - Light — light background with dark text - Dark — dark background with light text Background Type — choose between: - Solid Color — uses your background color - Mirror Cover Image — creates a blurred version of your cover image as the page background, giving a more dynamic, branded look Continue button text Customize the text on the main call-to-action button (defaults to something like "Get Tickets"). Change it to match your event — "Register Now", "Reserve Your Spot", "Buy Passes", etc. Previewing The live preview in the designer shows exactly what attendees will see. For a full-page preview, click View Event Page from the event dashboard. Tip: The "Mirror Cover Image" background type looks great with strong, colorful cover images and creates a cohesive feel without needing to pick exact color values.

Last updated on Mar 21, 2026