Attendees can manage their own tickets without contacting you — editing their details, resending ticket emails, and viewing their order information.
Enabling self-service
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Go to Event Settings
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Click the Miscellaneous tab
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Toggle Allow attendee self-edit on
What attendees can do
When self-service is enabled, attendees can access their ticket page and:
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Edit their name and email — useful if the ticket was bought by someone else, or if they made a typo
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Resend their ticket email — if they lost or cannot find the original
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Resend order confirmation — get a fresh copy of the receipt
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View order details — see what was purchased and the payment status
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Download their invoice — if invoicing is enabled
How attendees access self-service
Each ticket email contains a unique link to the attendee's ticket page. This link uses a secure token — no account or login is required. The attendee simply clicks the link in their ticket email.
What happens when details change
If an attendee updates their email address, a new ticket is sent to the updated email. The old ticket link may also be updated with a new secure token for security.
Tip: Enabling self-service reduces support requests significantly. Most "I need to change my name" or "resend my ticket" inquiries are handled automatically.