Checkout settings control what happens when an attendee purchases tickets — from how long their order is reserved to what information you collect.
How to get there
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Open your event
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Go to Event Settings
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Click the Checkout tab
Order timeout
Order Timeout (minutes) — how long a ticket is reserved while the attendee completes checkout. Default is 15 minutes. If they do not finish in time, the order expires and the tickets are released back to inventory.
Set this lower for high-demand events to keep inventory moving, or higher if your checkout involves many questions.
Attendee details collection
Choose how attendee information is gathered:
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Per ticket — collects name and email for every individual ticket. Use this when you need to know who each attendee is (e.g. for name badges, per-person check-in).
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Per order — uses the buyer's information for all tickets in the order. Simpler checkout, fewer form fields. Good for group purchases where individual details are not needed.
Pre-checkout message
A rich text message shown to attendees before they start checkout. Use this for important information like:
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Age restrictions or ID requirements
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Refund policy reminders
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COVID or health guidelines
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Dress code or event rules
Post-checkout message
A rich text message shown on the order confirmation page after a successful purchase. Good for:
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Thanking attendees
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Sharing next steps ("Download the app", "Join our group")
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Parking or logistics info
Marketing opt-in
Toggle Show marketing opt-in to add a consent checkbox at checkout. When enabled, attendees can choose whether to receive marketing communications from you. Their choice is recorded with a timestamp.
Price display
Under Miscellaneous settings, choose how prices appear:
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Exclusive — show the base price, with taxes and fees listed separately at checkout
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Inclusive — show the total price including all taxes and fees upfront
Tip: If your checkout has many registration questions, increase the order timeout to give attendees enough time to complete the form without losing their reserved tickets.