Taxes and Fees
Hi.Events supports configurable taxes and fees that can be applied to ticket sales.
Setting Up Taxes
1. Click your profile icon and go to Account Settings.
2. Click the Tax & Fees tab.
3. Click + Add Tax or Fee.
4. Enter the name (e.g. "VAT", "Sales Tax", "Service Fee").
5. Set the rate — either a percentage or a fixed amount.
6. Choose the type — Tax or Fee.
7. Choose the calculation type — percentage of the ticket price or a fixed amount per ticket.
8. Save.
Once created, taxes and fees can be assigned to individual tickets and products when you create or edit them.
Fee Behavior
When assigning a tax or fee to a product, you can choose how it's handled:
- Inclusive — the tax/fee is included in the displayed ticket price (the attendee sees one price).
- Exclusive — the tax/fee is added on top of the ticket price at checkout (the attendee sees the base price plus the
tax/fee as a separate line item).
Platform Fees
Platform fees are separate from taxes and are configured at the organizer level (in Organizer Settings) or at the event
level (in Event Settings). These apply to all ticket sales and can be absorbed by the organizer or passed on to the
attendee.
How Taxes and Fees Appear at Checkout
During checkout, attendees see a clear breakdown of the ticket price, any applicable taxes, fees, and the total. This
keeps pricing transparent and builds trust.
Good to Know
- Taxes and fees are managed at the account level — they're available across all your events.
- You can create multiple taxes and fees and assign different ones to different products.
- Taxes and fees appear on invoices and receipts with their individual amounts.
- You can edit or remove a tax/fee at any time, but changes only apply to future orders.
