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Invoices and Receipts

Last updated on Mar 21, 2026

Hi.Events can generate invoices for orders, which is useful for attendees who need receipts for business expenses or tax purposes.

How invoices work

When an order is completed, an invoice can be generated containing:

  • Order details and line items

  • Ticket types and quantities

  • Pricing breakdown (subtotal, taxes, fees, total)

  • Your organizer details and address

  • A unique invoice number

Configuring invoices

  1. Go to Event Settings

  2. Click the Payment & Invoicing tab

  3. Configure your invoice settings:

  • Invoice prefix — customize the invoice number format

  • Company details — your business name and address (pulled from organizer settings)

  • Tax information — VAT number or tax ID if applicable

Downloading invoices

Invoices can be downloaded as PDF from two places:

  • Organizer side — open any order and click Download Invoice

  • Attendee side — attendees can download their invoice from their order confirmation page

Tip: Make sure your organizer address and any tax IDs are configured in Settings before your first sale, so invoices are complete from the start.