Home Tickets & Products Product Visibility and Hidden Tickets

Product Visibility and Hidden Tickets

Last updated on Mar 21, 2026

Hi.Events gives you fine-grained control over when and how tickets appear to attendees. You can hide tickets entirely, reveal them only with a promo code, or automatically show/hide them based on dates.

Visibility toggles

In the Advanced Settings section of any ticket or product, you will find these options:

  • Hidden — completely hides the ticket from the public event page. Use this for tickets you are not ready to sell yet, or tickets reserved for internal use.

  • Hidden without promo code — the ticket only appears when an attendee enters a valid promo code. Perfect for invite-only tickets, press passes, or special group rates.

  • Hide before sale start date — automatically hides the ticket until its sale start date arrives. Attendees will not see it listed at all before that date.

  • Hide after sale end date — removes the ticket from view once its sale window closes, keeping your event page clean.

  • Hide when sold out — removes sold-out tickets instead of showing a "Sold Out" label.

  • Start collapsed — shows the ticket in a collapsed state on the event page. Attendees can expand it to see details. Useful for less popular options you still want available.

Showing quantity remaining

Show quantity remaining displays the number of tickets left (e.g. "12 remaining"). This creates urgency and helps attendees decide quickly.

Highlighting a ticket

Toggle Highlight to draw attention to a specific ticket. You can add a custom highlight message (up to 255 characters) like "Best value" or "Selling fast" that appears as a badge on the ticket.

Common patterns

  • Secret VIP tickets — set "Hidden without promo code" and share the code only with your VIP list

  • Time-limited early bird — set sale start/end dates and enable "Hide before sale start" + "Hide after sale end"

  • Clean sold-out page — enable "Hide when sold out" on all tickets so attendees only see what they can actually buy

Tip: Combine these settings for sophisticated release strategies — like hiding early bird tickets after they sell out while automatically revealing the standard tier.