Capacity management lets you control the total number of attendees for your event, as well as set shared limits across multiple ticket types.
How to Get There
-
Open your event.
-
Click Capacity Management in the left sidebar (under Guest Management).
How Capacity Works
There are two levels of capacity control:
Per-Ticket Capacity
When creating a ticket, the Quantity Available field sets how many of that specific ticket type can be sold. Once the limit is reached, that ticket shows as Sold Out.
Capacity Groups
Capacity groups let you set a shared limit across multiple ticket types. This is useful when different ticket types share the same physical space.
For example, if your venue holds 500 people and you offer both General Admission and VIP tickets, you can create a capacity group of 500 that both ticket types draw from — so total attendance never exceeds the venue limit.
Creating a Capacity Group
-
Click + Create.
-
Name the group (e.g. "Main Venue", "Workshop Room A").
-
Set the total capacity.
-
Select which ticket types belong to this group.
-
Save.
As tickets are sold, the capacity group tracks total sales across all assigned ticket types and prevents overselling.
Good to Know
-
A ticket can belong to only one capacity group at a time.
-
Capacity groups are especially useful for multi-track events where different sessions have different room sizes.
-
You can edit capacity groups at any time — but reducing capacity below the number already sold won't cancel existing orders.
-
Per-ticket limits still apply within a capacity group. If a ticket has a quantity limit of 100 and the group limit is 500, that ticket will sell out at 100 even if the group has remaining capacity.