Hi.Events sends automated emails to attendees at key moments — order confirmations, ticket deliveries, and more. You can customize these to match your brand and include event-specific details.
How to get there
Email templates can be customized at two levels:
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Organizer level — Settings > Email Templates (applies to all events by default)
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Event level — Event Settings > Email & Templates (overrides organizer defaults for this event)
Available templates
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Order Confirmation — sent immediately after a successful purchase
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Attendee Ticket — the email containing the ticket with QR code
Editing a template
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Select the template you want to customize
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Edit the email body using the rich text editor
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Use merge tokens to insert dynamic data (attendee name, event date, order number, etc.)
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Preview the email to see how it will look
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Save your changes
A token library is available showing all the dynamic fields you can insert into your emails.
Tip: Customize templates at the organizer level first as a baseline, then override at the event level only when a specific event needs different messaging.