Getting Started

Creating Your First Event

Every event starts here. This guide walks you through the creation form so you know what each field does. How to get there 1. In the left sidebar, click Events (under Manage) 2. Click the green Create Event button in the top-right corner A popup form will appear. The event form Event Name — the public title your attendees will see. Make it clear and descriptive. Event Category — optional. Useful for grouping events on your organizer page (e.g. "Workshops", "Concerts"). Event Description — a rich text editor where you can describe the event, add line-up info, logistics, or anything attendees should know. Supports bold, links, lists, and images. Start Date & Time — required. When the event begins. Defaults to tomorrow evening. End Date & Time — optional, but recommended so attendees know how long to plan for. What happens next 1. Click Continue Setup at the bottom of the form 2. You'll land on the event dashboard, where you can add tickets, products, and configure settings Tip: Your event starts as a Draft. It won't be visible to anyone until you publish it — so take your time getting things right.

Managing Your Team

If you work with a team, you can invite other people to help manage your events. Team members can access the dashboard and perform actions based on their assigned role. How to Get There 1. Click your profile icon and go to Account Settings. 2. Click the Users tab. Inviting a Team Member 1. Click + Invite. 2. Enter their email address. 3. Select a role. 4. Click Send Invitation. They will receive an email with a link to accept the invitation and set up their account. Team Roles - Admin — full access to everything, including account settings, billing, and team management. - Organizer — can manage events, view orders, check in attendees, and access reports, but cannot change account-level settings. Managing Team Members From the Users page you can: - Resend an invitation — if someone did not receive or lost the original email. - Remove a team member — revoke their access immediately. Good to Know - Give Admin access only to people who need to manage billing and account settings. For everyone else, Organizer is the right choice. - Team management is only available to users with the Admin role. - Removed team members lose access immediately — they don't need to do anything on their end. - There's no limit to the number of team members you can invite.