Not every payment happens online. Hi.Events supports offline payments for situations where attendees pay by bank transfer, check, cash at the door, or any method outside of Stripe.
Enabling offline payments
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Go to Event Settings
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Click the Payment & Invoicing tab
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Check Offline Payments
Payment instructions
When you enable offline payments, a rich text editor appears where you can provide instructions to attendees. For example:
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Bank account details for wire transfers
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"Pay at the door" instructions
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Check mailing address
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Invoice payment terms
These instructions are shown to the attendee after they place their order.
How offline orders work
When an attendee checks out with offline payment:
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The order is created with status Awaiting Offline Payment
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Tickets are reserved but marked as awaiting payment
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The attendee sees your payment instructions
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You manually mark the order as paid once you receive the money
Marking orders as paid
When payment arrives:
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Go to Orders
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Find the order (filter by "Awaiting Payment" to find them quickly)
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Click the order and select Mark as Paid
The order status updates to Paid and the attendee receives their ticket email.
Check-in with pending payments
By default, attendees with unpaid offline orders cannot check in. If you want to allow check-in before payment is confirmed (e.g. for pay-at-door events), toggle Allow orders awaiting offline payment to check in in the payment settings.
Tip: You can enable both Stripe and offline payments simultaneously — attendees choose their preferred method at checkout.